Yeah, I'm talking to you!
And yes, it is another rant.
Just pretend you're in the courtroom listening to some attorney's diatribe and you'll feel right at home.
I have an issue with you.
I visited one of your fellow brethrens nicely appointed offices the other day.
Yes, it was for my leg.
Cause nothing says financial freedom like suing a bowling alley.
But here's my issue:
I had called last week for an appointment and was told to be at your offices at 4pm.
That was it. Just a time slot.
I show up and am greeted by this receptionist lady.
She says to me, “Can I help you?”
Me: “Yes. Hi. I have a 4 o'clock appointment today.”
Her: “Okay. Who with?”
Me: *blink, blink* “Umm, I'm not sure. The girl I talked to on the phone just told me to be here at 4pm.”
Her: “They didn't say which lawyer?”
Me: “No ma'am. Don't you have an appointment list or something?”
Her: “No. Each lawyer handles their own appointments.”
Me: “Oh. Well...”
Her: “What's your name?”
Me: “Ed Adams”
Her: “I guess I can just call each of the 12 lawyers and ask if they are expecting you.”
Me: “I'm sorry. The girl really didn't tell me who it was with. I just figured it was the receptionist I was talking to.”
Her: **ignoring me and looking visibly bothered as she picks up phone to begin calling around**
What the Hell IS your job, lady?
You are sitting at a big desk right in front of the main door.
And I hear phones ringing all over the place, so you're obviously not the phone answerer.
Your sole purpose is to sit here and when someone comes in say, “Hi. Can I help you”? Which we both know is an empty offer at best.
You're like a fancy Walmart greeter.
“Hi. Welcome to the law office. Have a seat and if someone is expecting you, they'll eventually come looking for you.”
So lawyers, why do you even have a person like this?
Is she fodder? The first person the angry ex-client shoots when they come looking for you?
I mean, if you schedule your own appointments, or if your personal assistant does, then what is this lady's job?
Couldn't you or your assistant share the appointment list with this lady so she can pretend to have a purpose?
I've worked in some big doctors offices before, who each had receptionists that scheduled appointments for them, and the person at the main front desk always HAD access to the individual doctors appointment lists.
Shocker, I know.
Guess you guys didn't go to school quite long enough to learn that little tip.